Work
Strategy, service design, and systems thinking across public sector, financial services, and technology organisations.
Ongoing
1 project2020
1 project2019
4 projectsService Design Case Study: Barclays - Truly Connected Finance
A detailed case study on the Barclays "Truly Connected Finance" (TCF) initiative, outlining the strategic approach to redefine customer relationships, build confidence, and deliver market impact.
Service Design Case Study: Virgin Airlines Lounge Experience
A Service Design case study detailing the "Explore" phase of reimagining the Virgin Airlines airport lounge experience, focusing on customer insights and strategic direction.
Service Design Case Study: NatWest Better-off Programme
A detailed case study on the NatWest Better-off Programme, outlining the service design approach to enhance customer savings engagement and goal achievement.
Service Design Case Study: Three - Build the Fun
A detailed case study on the Three "Build the Fun" initiative, outlining the service design approach to redefine customer connectivity and value propositions.
2018
1 project2016
2 projectsService Design Case Study: Barclays Mortgages Application & Appointment Experience
A comprehensive Service Design case study detailing the research, strategy, and proposed solutions for enhancing the Barclays mortgage application and appointment journey for customers and colleagues.
Service Design & Research: Adapting YunoJuno to New Freelancer Hiring Regulations
A case study on how user research informed a new service proposition for YunoJuno, helping them navigate UK government changes to freelancer hiring and better serve their customers.